Fidelity Services Group
Credit Controller – Midrand
Fidelity Services Group
Midrand, Gauteng
Permanent
Posted: 28 January 2026
Closing Date: 06 February 2026
Job Details
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Division: Fidelity ADT
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Business Unit: FADT – Gauteng
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Minimum Experience: Mid-Senior
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Primary Industry: Security and Investigations
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Job Functional Area: Accounting / Auditing
Job Description
Introduction
The successful candidate will be responsible for collecting outstanding SecureFire accounts, ensuring optimal results in debtor days (DSO), cash collection, and the reduction of bad debt expense and write-offs.
Minimum Requirements
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Matric
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Credit Management or Finance-related qualification
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2–3 years’ collections experience in a high-volume consumer environment
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Strong knowledge of Microsoft Office, with advanced Excel skills
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Working knowledge of LSN and SAP
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Strong interpersonal and communication skills
Job Specification
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Contact clients telephonically with due or overdue accounts to secure payment
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Accurately capture call notes in the Listener system
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Meet daily prescribed collection call targets
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Capture debit order resubmissions in the Listener system
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Verify and update client information during client interactions
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Convert clients from printed to electronic communication
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Obtain payment commitments from clients within the shortest possible time
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Follow up on client payment commitments
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Issue letters of demand and suspension notices in line with collection policies
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Review regional suspense accounts daily and allocate unassigned payments correctly
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Request suspension of overdue accounts once all required communication steps are completed
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Communicate company, collection, and service-specific policies clearly to clients
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Identify, log, and redirect client queries to relevant departments when required
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Follow up with departments to ensure resolution of queries and payment collection
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Provide clients with invoices, statements, and supporting documentation as requested
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Resolve credit control–related queries and communicate outcomes to clients
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Prepare administrative documentation including credit notes, fund transfers, refunds, and master data amendments
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Ensure accurate daily processing of receipts, credit notes, and debit notes
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Reconcile accounts with credit balances and process refunds or transfers where applicable
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Consistently meet individual and departmental collection and bad debt targets
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Maintain a high standard of customer service, professionalism, and client courtesy
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Participate in ad-hoc projects within the Credit Control Department
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Maintain a high standard of housekeeping at all times
Skills and Behavioural Competencies
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Excellent verbal and written communication skills
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Strong customer service orientation
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Ability to work under pressure and handle difficult customers
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Excellent telephone etiquette
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Computer literacy with intermediate Excel proficiency
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High level of accuracy and attention to detail
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Strong reconciliation skills
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Good interpersonal skills
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Consistency and resilience
Employment Equity Statement
- We reserve the right not to fill this position. Preference may be given to internal candidates.
- Appointments are made based on merit.
- Historically Disadvantaged Candidates and Black Female Candidates are encouraged to apply and are supported within the Fidelity Services Group.
- Fidelity Services Group (Pty) Ltd is committed to fair business practices and ethical conduct, with continuous development of human capital as a key driver of success.