Kokstad Pedros

Store Manager – KokstadKokstad, KwaZulu-Natal
Permanent
Posted: 28 January 2026
Closing Date: 13 February 2026

Division: Stores
Minimum Experience: Mid–Senior
Company Primary Industry: Restaurants
Job Functional Area: Management

Job Description

The Store Manager is responsible for the overall performance of the restaurant, ensuring excellent customer service, efficient operations, and consistent profitability.
This role involves managing staff, controlling costs, maintaining brand standards, and driving sales while ensuring compliance with company policies and statutory regulations.

Oversee the day-to-day operations of the store to ensure smooth and efficient service
Lead, manage, motivate, and develop store staff to achieve operational and sales targets
Ensure exceptional customer service and resolve customer queries or complaints effectively
Manage stock control, ordering, receiving, and inventory management
Monitor and control food, labour, and operational costs
Implement and maintain company policies, procedures, and standard operating procedures (SOPs)
Ensure compliance with health, safety, hygiene, and food safety regulations
Drive sales growth and execute promotional activities in line with company strategy
Prepare reports and provide feedback to senior management
Ensure the store consistently meets brand standards and operational benchmarks

Minimum of 5 years’ experience in a Store Manager or similar management role
Previous experience in the Fast Food, Restaurant, Retail, or FMCG environment
Strong understanding of store operations, staff management, and cost control
Proven ability to manage budgets and achieve financial targets
Excellent communication skills across all levels of the organisation
Strong leadership, problem-solving, and decision-making abilities
Proficient in MS Office and basic reporting systems
Relevant tertiary qualification in Management, Hospitality, or a related field (advantageous)